Privacy Policy

1. Information We Collect

UptimeGrove collects information you provide directly to us when you create an account, configure monitors, contact our support team, or otherwise interact with our services. This includes:

• Account information: name, email address, company name, and billing details
• Monitor configuration data: URLs, API endpoints, and check parameters you configure
• Usage data: how you interact with our dashboard, features used, and session information
• Communication data: support tickets, feedback, and correspondence with our team
• Technical data: IP address, browser type, device information, and access logs

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our monitoring services. Specifically, we use your data to:

• Operate and deliver the monitoring services you've configured
• Send alerts and notifications about your monitored resources
• Process payments and manage your subscription
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve our platform and develop new features
• Send product updates, security notices, and service announcements
• Detect, prevent, and address technical issues and security threats

3. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (hosting, payment processing, email delivery)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of UptimeGrove, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with prior notice)
• With your explicit consent or at your direction

4. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls with role-based permissions and multi-factor authentication
• Continuous monitoring of our infrastructure for security threats
• Employee security training and background checks

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Monitoring data (response times, uptime records) is retained according to your plan's data retention period. When you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at privacy@uptimegrove.com. We will respond to your request within 30 days.

7. Cookies and Tracking

We use essential cookies to operate our platform and optional analytics cookies to understand how users interact with our service. You can control cookie preferences through your browser settings. We do not use third-party advertising cookies or sell data to advertisers.

8. International Data Transfers

UptimeGrove operates globally and may transfer your data to servers in the United States and other countries. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission and compliance with applicable data protection frameworks.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, sending you an email notification. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

UptimeGrove Inc.
350 Fifth Avenue, Suite 4200
New York, NY 10118
Email: privacy@uptimegrove.com
Phone: +1 (855) 287-4631